The Best eCommerce Chatbot Templates for Shopping & Retail

Unlike many of the other bots on this list, Woebot doesn’t use large language models to generate its text responses. Instead, its responses are created ahead of time by its team of human conversational designers, who range from English grads to clinical psychologists. It only uses AI to deduce the intent of a user in real time so it can accurately decide what pre-written response to give. JetBlue’s chatbot is available on the airline’s website, Apple and Android mobile devices, and Whatsapp. It offers basic customer support through a series of pre-set prompts, which can select to get the information they need. The bot can help users check on the status of their flight, change their seat and more.

If you are a small or medium-sized ecommerce business looking to boost sales by providing exceptional customer support, Tidio can help you. The goal of this retail chatbot example is to facilitate the customer journey. This template will help your customers easily see what they could buy. Also, the chatbot will calculate for them how much it will cost them at the end.

Customer service chatbot examples

This is thanks to increasing online purchases and the growth of omnichannel retail. Gartner predicts chatbots will be the main customer service tool for 25% of companies by 2027. Our florist bot automatically engages with your audience to drive more sales. It works by increasing the time spent on your website or social media channel through conversation.

• Customer service is the function to which bots have been applied the most.
• Sephora Virtual Artist is an innovative chatbot that is great at audience engagement.
• Not to mention, 61% of US customers have said they are more likely to buy from a brand if they can message them.
• Eva has answered more than 5 million queries from around a million customers with more than 85% accuracy.
• Named insomnobot3000, the bot is “extra chatty between 11 PM and 5 AM” and is a companion for night owls.

“Chatbots are becoming an integral part of the ecommerce experience. They’re making it easier for customers to order from their favorite brands. And they’re helping large retailers save time and money,” explained Chris Rother.

Chatbot use case #13: Freeing up your customer service personnel

While the coffee questions don’t directly relate to a footwear brand, it’s a fun and novel way to engage customers from the get-go and build excitement through SMS conversations. REVE Chat is an omnichannel customer communication platform that offers AI-powered chatbot, live chat, video chat, co-browsing, etc. REVE Chat offers the best chatbot builder platform that offers default templates as well as to build bots across unique use cases. Sign up today with REVE Chat and implement the AI technology to give your business a competitive advantage. Many popular news portals and television networks introduced chatbot services. Chatbots inform people about breaking news and recommend top stories to read.

Thanks to this, almost half of the messenger conversations ended up in purchases, thus delivering 5X return on ad spend. Supplements brand Alpha Lion uses text messaging to upsell customers who’ve made a recent purchase. The brand realises that while chatbots and instant messaging are great ways to deal with customer queries and resolve complaints, they’re also highly effective at driving sales. The Man company, an online brand for men’s grooming products, implemented Limechat’s pre-sales and post-sales chatbot to automate query responses and deliver a hyper-personalised shopping experience. KLM airlines had to respond to 15,000 social conversations in different languages in a week. In order to handle the process seamlessly, KLM implemented a chatbot called “BB” (BlueBot) to provide faster, more effective, and personalized customer support.

Use case: chatShopper’s chatbot “Emma” on Zalando’s website

It do so by simulating human conversations based on a predefined set of conditions, that you are free to determine according to your specific use-case. With this automation, the information will be delivered quickly and accurately to the customer, and your staff will be able to continue working without having to field the messages. Take our example below—I returned to the Zara chatbot because I had a sizing question. Simply by selecting the “Determine my size” option I was able to get sizing information immediately. Spotify’s Facebook Messenger bot makes it easy for its customers to search for, listen to, and share music. Once you get started, you’ll get playlist recommendations based on your mood, what’s your doing, or any genre of music you want.

The company has also seen a remarkable 25% clickthrough rate to the website and the addition of 75% of new consumers. This innovative approach allows American Eagle Outfitters to maintain a close, one-on-one connection with its shoppers. The chatbots offer various services, including customer support, fit and care advice, branded content, and shopping assistance, enhancing the overall experience for clients. Navigating physical stores can be a challenge, especially during busy times. Integrated with store inventory data, bots can guide clients to the products they seek. They provide real-time information on product availability and store layouts.

Benefits of eCommerce Chatbots

Recommendation engines integrated to chatbots can help retailers increase revenue and help users discover products that fit well with their tastes. Such adaptation of chatbots especially on messaging apps like WhatsApp is also called conversational commerce and enhanced customer satisfaction due to recommendations cause customers to spend more. When it comes to improving your customer experience and personalizing shoppers’ journey on your site, ecommerce chatbots can be a powerful solution. Your customers have different needs and preferences, and you should meet them by offering them interactions on their preferred channel. If you try to set this up with human agents, it’ll be very expensive. With chatbots, though, it’s easy to create the same great customer experience on every channel, without breaking the bank.

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